Endpoint & employee support
Get help with Windows or Mac issues, software setup, email, and everyday troubleshooting.
- Understand errors and next steps
- Set up applications and updates
- Get comfortable with a new computer
Managed IT support • People first
Reliable IT.
Personal support.
Less worry.
Managed IT support for small businesses and practical technology help for adults 55+. Keep your systems working, your accounts safer, and your people supported.
Tell Rick what you needBased in Los Angeles · Windows & Mac support
Clear steps. Real understanding. More confidence.
15+ yearsProfessional IT experience
Windows & MacPractical, hands-on support
Your paceRoom to ask every question
A little help goes a long way
What can we solve together?
You don’t need to know the technical term. Start with what you want to do—or what isn’t working.
Identity & account security
Understand account access, stronger passwords, and the extra sign-in step that helps protect your information.
- Set up two-factor authentication
- Review account recovery options
- Learn how to assess suspicious messages
Networks & infrastructure
Troubleshoot Wi-Fi, internet access, and connections between the devices you use.
- Investigate dropped connections
- Work through email and video-call issues
- Understand your home network setup
Ongoing support & improvements
Discuss an ongoing IT support plan, employee onboarding and offboarding, endpoint deployment, or a one-on-one learning session.
- Practice everyday computer tasks
- Organize files and discuss backup options
- Keep useful steps to refer to later
Simple from the first conversation
A comfortable way to get started.
STEP 01
Tell me what’s happening.
Describe the task or problem in your own words. Let me know whether you use Windows or Mac.
STEP 02
Agree on the plan.
We’ll discuss the scope, session format, availability, and cost before any work begins.
STEP 03
Work through it together.
You stay involved. I explain what we’re doing, answer questions, and help you understand the next steps.
Meet your consultant
Hi, I’m Rick.
Good support starts with listening.
I’m Rick Freeman, a Los Angeles-based IT professional with more than 15 years of experience. My work has taken me from live streaming and satellite broadcasting to financial services and aerospace operations.
At Herber Aircraft Services, I spent five years as a Senior Systems Administrator supporting warehouse, manufacturing, and shipping operations across two sites. I’ve helped onsite and remote employees with computers, networks, Microsoft 365, and account access.
That technical background is the foundation. Here, the focus is you: practical help, understandable explanations, and time to build confidence. Adults 55 and older are welcome, whether you’re comfortable with technology or starting with the basics.
Organizations I’ve supported
Herber Aircraft Services · Wedbush Securities · Ellie Mae · Motorsports Aftermarket Group · UVNTV.com
Experience through employment, contract, and consulting roles; not a list of current clients of this independent business.
Herber Aircraft Services · Wedbush Securities · Ellie Mae · Motorsports Aftermarket Group · UVNTV.com
Experience through employment, contract, and consulting roles; not a list of current clients of this independent business.
Before we begin
A few common questions.
Do I need to understand computers already?
No. Describe what you want to accomplish. We can start with the basics and work at a pace that feels comfortable.
How much does a session cost?
Contact Rick with a short description of your needs. Scope and pricing are discussed before you commit to a session.
Can you help remotely or in person?
Ask about the format that suits you. Availability and whether a remote or local session is appropriate are confirmed before scheduling.
Should I send my passwords?
No. Never email passwords, verification codes, banking details, or other sensitive information. Enter your own credentials when needed during a session.
Let’s make it easier
What would you like help with?
Send a brief note. We’ll start with a conversation about your needs and the best next step.
support@bwscom.netLos Angeles, California
Please leave passwords and sensitive details out of your message.